Our support team is here to help answer any questions or troubleshoot any issues about our website platform. We can be reached by submitting a ticket or booking an appointment. 


Please Note: We do not offer phone support at this time but you can connect one-on-one with us over an Education appointment.


Hours

Our team is here from 8:00 AM to 5:00 PM Central Time (US) Monday to Friday. We will be closed all US Holidays.


Submitting a Ticket

To submit a ticket, please Click Here. Once submitted, you will receive an automated email acknowledging that we have received your request and provide you with a ticket number. Once received, a member of our team will review and respond back as soon as possible, usually within 24 business hours.


Booking an Appointment

Through our appointment offerings, you can connect with a member of our team one-on-one over Zoom. To book a time, please click on the 'Make Appointment' button at the very top of this page then select your desired appointment type. Upon booking a time, you will receive a confirmation email with information on how to connect to a Zoom meeting during your scheduled time.

  • Education (Support) Appointments
    • During the appointment, one of our support representatives can assist you with any technical issues or help walk you through how to make an edit on the website. 
    • This appointment is 20 minutes and costs $20.00 US.
    • Please Note: If you are on a monthly subscription, you have a set amount of complimentary education appointments you can use per month. Please enter the name and email address tied to the monthly billing of your account to access your credits

  • Design Appointments
    • During this appointment, you get to work with one of our professional web designers who can help you with any design-related items or make changes for you throughout the website (e.g. placing new images, text). 
    • This appointment is 30 minutes and costs $75.00 US.