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Common Questions

How do I contact liveedit?
Hours Our U.S.-based support team is available Monday through Friday from 8:00 AM to 5:00 PM Central Time. We are closed on weekends and U.S. holidays. ...
How To Add Social Media Icons
With your LiveEdit website, you have the option to easily add icons that serve as links to your various social media accounts.  To add in social media i...
Undefined Error
What Causes the Error? The "Undefined" error occurs after the system has automatically logged you out due to a long period of inactivity.  Upo...
Translations / Multilingual Website
Our platform does not currently have a built-in translation solution but there are some wonderful third-party translation widgets you could try out, such as...
Why is my website down?
In This Article: Is the liveedit platform down? My website is not coming up when visiting my custom domain.  I'm seeing a "Something's wron...
Supported Web Browsers
Websites powered by Liveedit are supported up to the last three major releases of the following browsers: Google Chrome Safari Mozilla Firefox Mi...
Website Load Times
What can cause a website to load slowly? Here are some common factors that can cause the overall load times of your website to increase. Interne...
Why are my changes not saving? (Browser Caching)
When you visit a website, your browser stores small pieces of data, such as images, text, and styling, to help the site load faster on future visits. This p...
Why are visitors seeing a login screen?
Under the Account Settings section, double-check that the Password Protect Site option is disabled. When enabled, all visitors trying to access your website...
GDPR (General Data Protection Regulation)
What is the GDPR?  The General Data Protection Regulation is a set of regulations in the European Union on data protection and privacy for all individuals ...